AUDIO VISUAL SERVICE

As a service to our clients, we are providing both preventative and emergency audio-visual and control system on-site repairs and service.  All equipment that are not fixable on-site will be removed and returned to the manufacturer for repairs.  Once the equipment is returned, we will return on-site, reinstall the equipment and test and commission for optimal performance.  All equipment under warranty will be repaired by the manufacturer.  Our normal service and travel charges will still apply.

A preventative maintenance call is defined as field technicians visiting the EQUIPMENT LOCATION to verify proper operation of the COVERED AUDIO AND VIDEO EQUIPMENT, install any factory provided hardware and software updates, cleaning of all audio video devices,  checking and cleaning all cooling fans, returning the equipment controls to the predetermined operating levels, verifying equipment operation, reloading existing system operating software (if required), lubricating working parts, electronically calibrating AV equipment and correcting operating conditions that are not within industry standards for normal operation.

The on-site service hours for the four service/maintenance calls are from 8:00 a.m. to 5:30 p.m. PST Monday through Friday.  Work must begin and end within the on-site service hours. Priority phone support will be available free of charge for the duration of a service contract.

Based upon the business requirements, we can tailor-make a service plan over the course of the year.

the auido-visual EQUIPMENT that we service INCLUDES THE FOLLOWING:

1. All paging and background music systems, including power amplifiers, processors, and source devices.  
2. All LED screens used for general video/television playback.
3. All AV rack rooms and equipment.
4. All video screens, projector lifts and video projectors.
5. All video processing and source equipment.
6. AV control equipment
7. Performance audio system, including processors, loudspeakers, amplifiers, source equipment and mixing consoles

At an additional cost, we can also provide reverse engineering of audio-visual and control systems and provide CAD one-line drawings, device locations and rack elevations.